Satellite Phone Rental
Frequently Asked Questions:
How do I Send an SMS to My Satellite Phone?
We have pages discussing how to send SMS messages via email-to-text and via the network's web portal. Just click on one of the following links:
How do I Reload My Prepaid Account?
To make an online order to reload your prepaid account,
. Your order will be processed during regular business hours. If it is a weekend or national holiday and your reload cannot wait until our normal business hours resume,
Where Can I Find the User Manual for My Satellite Phone?
This site has downloadable User Manuals in PDF format for most of the satellite phones we sell. Use the search feature on this website to find the Product Page that relates to your satellite phone model. The User Manual is located under the
on the Product Page.
Do you have a different question?
More detailed F.A.Q. pages are arranged by satellite network below:
Contacting Technical Support:
Click on this
to log in to your account and open a trouble ticket. If you do not have an account, you can create one. Once you are in your account, click on
"Add a Request"
and you should receive a response from our support staff during regular business hours. If you need urgent technical support during non-business hours, call 615-889-8833 to page a technical support representative. Be sure to leave your name, customer ID, and current call back information. Your support request call will normally be returned within 1-2 hours.
Miscellaneous Online Forms:
Update Your Account and Payment Information Form
Use this form to update your Account details and payment information. If you would prefer to print the form click the following link:
PRINT Payment Update Form.
Equipment Trade-In Form
This link takes you to the equipment trade-in online form and agreement. Do not use this form unless an Outfitter Satellite customer service person has asked you to do so. If you have an older satellite phone model that you would like to trade-in towards a newer model, call us at 615-889-8833. After you complete this form, you will send your equipment back to us (in the original packaging if available) with all the accessories that originally came with (if available). Outfitter Satellite will inspect the product. If there are missing or damaged components, Outfitter Satellite reserves the right to deduct the retail value of those parts from the trade-in value. Outfitter Satellite also reserves the right to reject the trade-in and return the equipment to you.
Equipment Repair Request RMA Form
This link will take you to an online RMA form for you to complete. After you fill out the form successfully, you will be routed to a "success page" that lists your RMA / Reference Number. You will also receive an email with instructions on how to ship your equipment to us. Please print a copy of your RMA Request and include it with the equipment that you return to us for repair. This RMA Form is for repair of equipment only. Merchandise return authorizations for credit require a call to our Customer Service department. There is no fee for warranty repairs that can be returned to you via ground shipment to a U.S. mainland address (shipping charges will apply for non U.S. mainland return addresses). For non-warranty repairs, there is an $89 per hour labor charge (one hour minimum) plus shipping and parts charges.
Add Authorized Users to Your Account Form
This form allows the customer of record to add more Authorized Users to his/her account. Outfitter Satellite can provide general operating instructions for satellite equipment as found in our FAQ section, but more detailed assistance including changing your rate plan, reconfiguring certain service options, or any type of assistance that requires knowledge of call detail records will only be provided to Authorized Users designated by the customer of record on the account.
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