Buy an IsatPhone PRO: Consider These 10 Reasons

IsatPhone Pro: 10 reasons to buy.

Isaphone Pro Travel Kit

  1. IsatPhone PRO Deluxe Travel Kit includes the IsatPhone PRO Standard Kit plus a Pelican Case, custom foam insert, and Bluetooth headset.
  2. Low monthly fee cost relative to other satellite phones:   For most budget conscious customers, the best reason to buy an IsatPhone PRO instead of another satellite phone is the low monthly cost.  Plans start at only $24.95 per month,  and some regional plans are as little as $0.40 per minute for in-bundle calls to fixed or cellular numbers.  Many price plans are similar to Globalstar plans and much lower than typical Iridium plans.  Call for complete details.
  3. Low cost prepaid service plans available:   Purchase a prepaid voucher with 50 minutes valid for 90 days for only $100.  We also offer 275-minutes valid until May 20, 2014 for only $409.75.**
  4. Make long duration calls from nearly anywhere except the polar caps.  Call drops are very rare.  Your friends with Iridium satellite phones will be very jealous.
  5. Before you buy an IsatPhone PRO, rent one for just $6 per day using our online rental site.

  6. Use your Bluetooth Headset!
  7. Buy an IsatPhone PRO because you can talk up to 8 hours on a single charge!
  8. Stay safe while you are hiking!  Text your location to friends.
  9. Receive short emails using only your IsatPhone PRO handset!  You can reply too.
  10. Broadcast an emergency instantly by sending a message with your GPS-location to a personal broadcast list of up to 10 email or text addresses.  Just dial a short code when you are in trouble!

Buy an IsatPhone PRO on sale now for only $599 plus tax.  Add $100 more for the Deluxe Travel Kit.  Other popular optional accessories include solar chargers, magnetic-mount car antennas, marine docking stations and external mast antennas.

Are THERE ANY REASONS NOT to Buy an IsatPhone PRO?

  1. The data rate is pretty slow for internet access applications:   The best effort speed is only 2400 bps.  That is pretty slow even for light email applications. We recommend Inmarsat BGAN or FleetBroadband for broadband internet access.
  2. There is no coverage in the polar regions and if you are in mountainous areas, the Inmarsat satellites can be blocked by nearby peaks.  We generally recommend Iridium phones for these areas.

** USF, taxes, and other fees are additional.  The minutes refer to basic rate calls to public switched telephone numbers worldwide.  Other types of calls can be at higher rates.  Call for complete details on our service plans.

From Russia with Love – New Regulations on Satellite Phones

Russian Regulations on Satellite Phones:

iridium satellite phones

Iridium satellite phones must be registered before they are used in Russia.

There are new rules for satellite phones within Russia or its territories.  The new regulations are intended to fight terrorism by intercepting calls to other countries.    So, if you intend to use a satellite phone inside Russian territory, including Iridium handheld phones or even marine equipment such as the Iridium Openport, be sure to investigate these regulations carefully.  Outfitter Satellite does not offer legal advice, and this article is not intended as legal guidance.  We do hope that this article is food for thought, if you are traveling to the land of Kodiak bears and beluga caviar.

The regulatory process developed in several phases.  First, there was a 6-month grace period that ends around April 2013.  This will be followed by 2 years of new regulation and finally the opening of a Russian Iridium gateway.   Afterwards, there may be a relaxation of the rules.

Rules for Russians:

If the Iridium satellite phone belongs to a Russian-based company or individual, it is mandatory that the SIM card be obtained through a local Iridium partner and be billed at the official Iridium-Russia rates.  Expect somewhat higher costs than typically available in the United States.   The few clients we have that have operated in Russia told us to expect slow customer service and long wait times.  So, plan ahead.

Rules for Non-Russian Visitors:

If you are a visitor to Russia, then your satellite phone or terminal must be registered through iridium-russia.com  as visiting SIM cards.  Once registered, the SIM card can be used in Russian territory for a period of 6 months.  If the visitor expects to return a second time during that 6 month period, they do not need to re-register.  If they return again after the 6 month period has expired, they must re-register for another 6 month period.  Registering can be thought of as getting a “VISA” for your satellite phone.

If you do intend to visit Russia, we recommend that you self-register your SIM cards at the above website.  Satellite phones with unregistered SIM cards may be blocked so that they cannot access the Iridium network while in Russia.  Even if your satellite phone is blocked during your visit, it will operate normally again once you have traveled outside of Russia.

Similar rules apply for Inmarsat BGAN and FBB terminals.

Critical Firmware Upgrade Announced for select Thrane & Thrane BGAN and FleetBroadband Terminals

Thrane and Thrane (now rebranded as Cobham) has released a critical firmware upgrade for the SAILOR 500, EXPLORER 325 and EXPLORER 727

Firmware release 1.16. is available for download from the Inmarsat website at http://www.inmarsat.com/support/FleetBroadband and http://www.inmarsat.com/support/BGAN

This is a CRITICAL firmware upgrade. The new firmware upgrade is required due to the FleetBroadband Multi-voice service and network enhancement.   After June 1,  2013, terminals that are not upgraded to version 1.16 will be unable to receive calls on the IP handset.   Only terminals using the Thrane & Thrane/Cobham IP handset will be affected, terminals with a standard two wire handset will continue to work as normal.

Some new features are included in the 1.16 release:

  • Support for Fax and 3.1kHz Audio on SAILOR 150
  • Restoration of an open PDP context on a UT power cycle
  • Support to ThraneLINK, a sophisticated communication protocol that connects the SAILOR products in a network

If you have any questions, please call our Customer Service department at 615-889-8833.

Get individual Skyfile email addresses for your entire crew!

This article reviews the powerful multiple-user email capabilities of Astrium’s SkyFile Email system. As an example, a ship’s Captain can provide his crew individual email accounts for use through the ship’s Iridium or Inmarsat Fleetbroadband satellite phone via one (or more) Windows-based computers that are local on the ship.  The Captain is given a Master Username and Password that allows him to create or delete subaccounts for his crew on the fly.  For example, if the Master Username was Ship123@SkyFile.com, then the Captain can create additional email subaccounts of the form CrewName1.Ship123@SkyFile.com.   Here are some of the features that the Captain can select for the subaccounts:

  • A subaccount can be made Private or Corporate.  Corporate accounts can be audited by the captain.   Private accounts are allowed to select their own 8-digit password when they first log on.
  • A subaccount can be limited so that it cannot start a mail exchange.  This is an important cost saving feature to reduce satellite airtime usage.  Only privileged users can initiate a data call through the satellite phone.
  • A subaccount can be limited to local (intraship) email.
  • A subaccount can be given a maximum number of minutes of airtime usage. on a monthly basis.
  • A subaccount can be given a limit on its individual mail size of No attachments alowed, 0.1 MB max, 0.3 MB max, 1 MB max, or no limit.
  • A subaccount can be given or restricted from access to shared archive files.

All of this can be done on a single screen by the Captain, with virtually no training, and there is no cost at all for Outfitter Satellite clients on most prepaid and postpaid plans.  The email functionality is similar to Microsoft Outlook.  For more information about SkyFile for multiple-user applications please call.

SkyFile Corporate Email Accounts for Multiple User Applications

SkyFile Corporate Email Accounts for Multiple User Applications

Portable Solar Panel Reviews: Which is best for my satellite phone?

Many of Outfitter Satellite’s customers need a portable solar panel to recharge their satellite phone or other electronics. Understanding what you are trying to achieve will save you a lot of frustration!  Here are some portable solar panel reviews that may help you make the right choice.

Restore Ultra-Mini Solar Panel with fuel gauge indicating full charge

Restore Ultra-Mini Solar Panel with fuel gauge indicating full charge

The first question to ask yourself is what kind of equipment you are trying to charge and how many recharges you expect to make? Many times the best solution is to carry a spare battery — not get a solar panel. If you need more power, Outfitter Satellite offers rechargeable fuel-gauged battery packs with outputs suitable for small electronics that can be recharged via USB or with auto-accessory chargers.

The main reason for getting a solar panel is that you expect to have daily power consumption needs in excess of what you can easily bring along with you. If you are going to purchase a solar panel, you need to understand what it can realistically do and make sure you have the correct cables to charge the device you are using with it.

If you select a stand-alone portable solar panel without the benefit of an external rechargeable battery pack (which Outfitter Satellite highly recommends), you need to realize that the smaller the solar panel wattage rating is, the more sunlight you will need to successfully recharge your device. While a small 6-Watt solar panel will recharge a handheld satellite phone (e.g. an Iridium 9555 or Thuraya XT equipped with an auto-accessory charger) in 8 to 10 hours of good sunlight, a larger 12-Watt or 26-Watt panel usually will do so even under partially cloudy conditions and in less time while costing only a small amount in extra equipment weight.

Be sure to test that the solar panel can successfully charge your satellite phone — starting from an empty battery condition. Do this long before you intend to leave for a remote location.  That means do not wait until the evening before you leave. This way you will be prepared and know what to expect.
Solaris 6-Watt Foldup Solar Panel shown with cables needed to charge an Iridium9555

Solaris 6-Watt Foldup Solar Panel shown with cables needed to charge an Iridium9555

Recently, we had a client that returned from a multiple week hiking trip in Nepal and complained that he was never able to use his Iridium satellite phone because the solar panel “didn’t work”. His companions on the trip assured him that Outfitter Satellite had not sold him the correct cables or the correct solar panel. Amazingly, he returned the equipment to us, and the DC car charger was unopened in its original packaging! Obviously, he failed to test his equipment and understand how it worked before he left for Nepal. Everything he needed was in the kit, but the solar panel comes with a lot of adapter cables to maximize its usefulness and this can be confusing. Our client had left some of the cables and the DC car charger at home! The back country of Nepal is not an ideal place to learn how to use your equipment.

EXPLORER 100 BGAN Ultralight with Sustain 72 Watt-Hour Fuel Guaged Battery

Thrane & Thrane EXPLORER 100 BGAN Ultralight with Sustain 72 Watt-Hour Fuel Guaged Battery

If I am taking a back country trip, safety and reliability are my main concerns and I never worry about a little extra expense or a little extra weight.  I have often regretted my economies but never my excesses.  My choice for a portable back country power production and storage capability would be a 26-Watt solar panel and a rechargeable external Sustain battery pack with a fuel gauge.  This should be more than enough for most applications. I would keep topping off the Sustain battery pack whenever I had a chance. The Sustain external battery pack is shown (above right) connected to an ultra-light Thrane & Thrane EXPLORER 100 BGAN terminal.  The Sustain acts as a UPS power supply and can receive charge from an external power source such as a solar panel even while powering the BGAN. The Sustain increases the operating time of the BGAN by over 300%.

So far, this article has been about 6-watt and larger panels. Outfitter Satellite also sells ultra-mini solar panel battery pack combinations. It definitely takes more understanding and more patience to use an ultra-mini solar panel but it does cut down on equipment size and weight and may be suitable for applications where very minimal amounts of power are needed.

Thuraya XT being charged by an Ultra-Mini Restore Solar Panel with integrated battery pack

Thuraya XT satellite phone being charged by an Ultra-Mini Restore Solar Panel with integrated battery pack

A good example of an ultra-mini solar charger solution is the Restore solar panel.  The Restore has an integrated 2200 mAh 5 Volt Li-Ion battery that can be used to charge a Thuraya XT satellite phone very reliably.  If you start with a fully discharged Thuraya XT, you will need to fully charge the Restore and connect it to the Thuraya XT two or three times. Just keep laying the Restore outside with its solar panel pointed at the sun.  Every time the Restore battery reaches 100% as shown by its fuel-gauge, reconnect it to the Thuraya XT using the Thuraya XT’s USB data cable.  It is time consuming if you let the Thuraya XT get fully discharged, but not so bad if you keep topping off the Thuraya XT every day.

Here are a few general hints to keep your solar panel experience successful:

  • It is important to tilt the solar panel towards the sun to get maximum power. This will be especially important when using a smaller panel. One way to do this is by using a pencil pointed straight out of the plane of the solar panel. When the panel is pointed straight towards the sun, the pencil will have no shadow — and you will have optimal power from the solar panel.
  • If your electronics is not designed for variable voltage power supplies, it is better to use your solar panel with an external battery pack like the Sustain that can handle power brown outs. Brown outs occur in partially cloudy conditions or when someone walks in front of and shadows your solar panel. Definitely, disconnect electronics from the solar panel well before the sun goes down, too.
  • If it is a hot day, try to keep the electronics being charged out of direct sunlight. Their internal Li-Ion batteries will charge more slowly when they are hot. It is amazing how hot direct sunlight can make a black Iridium satellite phone on a summer day!
  • There is a small battery symbol in the upper right corner of the LCD screen of both the Iridium 9555 and Thuraya XT that shows the charge state: a solid black battery indicates a full charge while the empty battery is white. It is not desirable to let the Li-Ion battery in a satellite phone get completely depleted. If you do this, sometimes it is hard to restart the satellite phone until it has been charging for several hours. I recommend you recharge and top off your Li-Ion battery as often as possible.
  • Test the solar panel and/or portable battery pack before leaving for a remote location. Make sure you have the cables you need to charge your satellite phone or other electronics. You need to have the right equipment and know how to use it.

Hughes 9202 BGAN Terminal Firmware Release Version 5.8.1.0

Hughes 9202 BGAN Terminal

Hughes 9202 BGAN Terminal

Hughes Network Systems has released a new firmware release for the Hughes 9202 BGAN terminal. This firmware release is not critical but is recommended. It includes enhancements to the web MMI for APN configurations and telephony settings and compressed Web UI pages to improve UT performance.

Firmware release version 5.8.1.0 is available for download from the Inmarsat website. and it will be available shortly for download through the BGAN LaunchPad Update Service.

Globalstar Moving Forward

There has been a lot of positive news for Globalstar recently.  In 2007, Globalstar announced major technical problems with its satellites.  Now, Globalstar has successfully built 24 new second generation satellites.  Of those 18 already have been launched and the remaining 8 are scheduled to be launched in February of 2013 from the Baikonur Cosmodrome in Kazakhstan.   There was a technical problem with the rotors on a small number of the first 18 satellites, but Globalstar and Thales Alenia Space were able to resolve this issue by uploading new software.

Currently, in the continental U.S., Outfitter Satellite is observing roughly 75% call completion rates for Globalstar users.   It is expected that this rate could climb to around 95% when all 24 second generation satellites are launched and then eventually put into commercial service, probably by mid-2013.

 

Mandatory IsatPhone Pro Firmware Upgrade

Mandatory IsatPhone PRO Firmware Upgrade before June 30, 2013

Mandatory IsatPhone PRO Firmware Upgrade

Inmarsat has now issued a new mandatory firmware upgrade to version 5.3.0 by December 31, 2013.

IsatPhone Pro phones that are not upgraded to Firmware version 5.3.0 will no longer be able to register, make, or receive calls correctly after December 31, 2013.

(Historical Note: This advisory supercedes the previous Inmarsat mandatory firmware upgrade to 5.2.0 originally to have been required by June 30, 2013 because 5.2.0 had a defect that effected selected IsatPhone PRO handsets.   Inmarsat has also extended the deadline from June 30, 2013 to December 31, 2013 but recommends that all users make the upgrade at their earliest convenience.)

The features introduced by the new firmware are vitally important for the Inmarsat GSPS network as well as the IsatPhone Pro handset.  Fixes and enhancements include:

  • Twitter Application Improved Time Zone configuration
  • Fix to display of Class 3 SMS messages received from BGAN
  • Fix to restart problem after storing SIM Contact in Japanese
  • Japanese Character completion Typo on IsatPhone Pro Japanese

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SkyFile Mail Premium

If you need PC-based email over your Iridium, Outfitter Satellite recommends that you purchase an AxcessPoint.  Another choice that is FREE is the popular Vizada SkyFile Mail 8.2 software (only available on selected plans).   SkyFile Mail provides reliable and cost-effective two-way email, fax and SMS messaging on Inmarsat, Iridium,  and Thuraya (though it is not available on Thuraya prepaid SIMs).

Vizada has just rolled out a new more powerful version of SkyFile.   To differentiate the two versions, Vizada is now naming the free version SkyFile Mail Classic and the new version SkyFile Mail Premium.   The new Premium version is not free but if offers powerful features for business users at a competitive rate. Continue reading

How to Use Twitter from Your Iridium Satellite Phone

Tweet from an Iridium Satellite Phone

Tweet from an Iridium Satellite Phone

Twitter  supports Iridium, Thuraya*, and Inmarsat* as mobile carriers.  Users of these satellite phone can send Tweets to all of their followers using the SMS messaging capability of their satellite phones.  They in turn will receive your Tweets moments later on their cell phones (if they have set up text notification).  You can also integrate your Twitter feed into a blog (like we have done in this blog).   Either way you are providing your followers a current timeline of your activities using only a handheld satellite phone. This is a great tool for people operating in remote locations.

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