Satellite Cell Phones: World-Class Technical Support

It’s been a while since our last post, but that doesn’t mean we’ve forgotten about this space dedicated to helping our customers and prospective customers educate themselves about the world of satellite communication, satellite cell phones, and navigating the decision-making process to determine which satcom solution fits their needs the best.

Here at Outfitter Satellite, we have a passion for providing a comprehensive suite of satcom solutions for our customers. Founded in 1995, we are a family-owned small business based in Nashville, TN. In addition to our vast selection -- which can be downright intimidating to try to sort through without any help -- there is something else that sets us apart from our competitors: our dedication to providing exceptional levels of technical support and customer service. You can call us anywhere in the world at our toll-free number at 1-888-881-6476 and in the U.S. at 1-615-224-660.

Technical Support That Goes The Extra Mile When You Need Us To

We at Outfitter Satellite Phones understand we’ve chosen a select, important industry to be a part of. We are a satellite phone company that realizes our duty to provide our customers with exceptional satellite mobile phones and the like isn’t the only aspect we need to be adept in so that our customers are secure. That’s why our customer service staff is willing to go the extra mile. If you need an urgent prepaid account reload outside of our regular business hours, our technical support team can process that order, usually with no trouble.

Our technical support team provides customer service that is available 24/7. Although our regular business hours are Monday through Friday from 8:30 AM to 5:30 PM CST (yes, yes -- tragically, we have families and lives outside of work, so we can’t always be open), a support technician will typically respond within 2 hours of your call.

Our Mission

Quite simply, we are committed to providing our customers with cutting-edge satellite phones and world-class customer service. With one of the largest Inmarsat and Iridium satellite phone rental programs in the entire country, we offer our customers an ideal blend of cutting-edge technology with the added security of being there for support when you are halfway around the world and need it most. Truly, we can’t think of many other industries in which having a dedicated customer support team matters as much as it does in this field.

At Outfitter Satellite, we want our first-time customers to become lifelong clients. We believe that our variety of satcom equipment and accessories coupled with our complete dedication to being there for our clients when they need us most puts us on the right track for achieving that goal.

We hope that you’ve enjoyed this re-boot post. Now that we’ve gotten some of the formalities taken care of, we can move into more specific topics in future posts. Among these topics you’ll find practical information for determining whether you should buy or rent, a brief overview of our offerings, and perhaps our highlighting some of the customer reviews we find exemplify our dedication to world-class technical support. Keep an eye out for posts like these in the near future! And check out our satellite phone rentals in the meantime!