Removing the SIM PIN on your satellite device is a necessary procedure in some cases because they are equipped with security features that enable the locking of the device to protect against unwanted use. Often times though, many satellite device owners only use their devices for emergency purposes and setting a lock on their device can leave the device unusable in an emergency if the passcode is forgotten.
For the GO! device, the process is a little different than on a standard Iridium handheld device. Follow these instructions below, depending on your device, for unlocking and removing the SIM PIN on an Iridium GO!
As mentioned above, if your PIN is entered too many times, your SIM will become Blocked. Contact your service provider to obtain your PUK (Pin Unlock Code) to unlock your SIM, then you can remove PIN protection. If your PUK is entered too many times, the SIM will become permanently unusable and you will have to contact your service provider to obtain a new SIM.
At Outfitter Satellite, customer service is our primary concern. We provide 24/7 tech support for our customers. If you have a SIM lock or blocked situation with your GO! or any of the devices we support, current customers can contact us for tech support at any time, 615-889-8833, option 7. And if you need airtime service and need a service provider to rely on, contact us at 615-889-8833 and we'd be happy to assist you in obtaining service for your GO! device.