Hughes HNS-9350

Hughes HNS-9350

A new vehicular BGAN, the HNS-9350 is now available. Hughes has improved on the HNS-9250 by endowing the HNS-9350 with Class 1 performance of up to 492 Kbps on a standard connection, and up to 256 Kbps streaming connection. The autonomous tracking antenna stays locked on the satellite as the vehicle is moving. The HNS-9350 supports up to 11 simultaneous users over any combination of the available interfaces (WLAN, Ethernet, ISDN, USB, RJ-11).
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Explorer 100 and VMFusion

Customer couldn't get IP connection using Explorer 100 BGAN with Mac. Customer was running Leopard with VMFusion.
We installed VMFusion on our Mac, tested, and found that VMFusion is not compatible with USB drivers for Explorer 100. Removed VMFusion from test Mac and was able to get IP connection again.
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Thuraya XT is here

Thuraya XT is here

Thuraya says the Thuraya XT satellite phone is the toughest, most durable phone on the market and they have data to back it up. It is also one of the smallest, lightest sat phones on the market. It has a gorgeous 262,000 color display. XT users can navigate to their destination using the built-in GPS functions. Thuraya has coverage in over 140 countries in Europe, the Middle East, Africa, and Asia.


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Can’t keep a Data connection with a Explorer 100

Can’t keep a Data connection with a Explorer 100

If you are getting a data connection on your BGAN Explorer 100 and then a few seconds later your connection is disconnected; you may have a virus that is attacking your system and broadband connection. The virus functions by collecting information from your pc and then transferring that information to a server. The Virus is called i/x/y/z-connect and you will know if you have the issue because there is a z-connect dial-up connection that is in the Network and Dial Up Connections. If you have this Dial up connection listed in your Network and Dial up connection then you have the virus. The Virus is bad for BGAN customers because the virus sends a lot of data very quickly. In 17 minutes the virus on one of our customer’s pc was able to upload 18 MB of data. Very quickly the cost would add up and could cost the customer hundreds if not thousands of dollars in data if left unchecked. If you find that you have this virus please call the Outfitter Satellite Tech Support Department and we would be happy to help you with this issue on your BGAN.


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Iridium 9555 and Direct Internet

Iridium advises that 9555 phone users should not use the Iridium PPP modem that is auto-configured with Direct Internet. Remove the PPP modem and add a standard 19200 modem, associating the new modem with the PC COM port of the 9555 USB connection.
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BGAN blocked in Tibet

BGAN user in Tibet couldn't get satellite IP connection. BGAN worked fine before leaving U.S. Gave customer required APN for China before he left U.S. Using correct APN, but no connection. He went to Nepal and BGAN started working again. It appears China gov is blocking BGAN traffic from Tibet. Different user in China is having same problem, likely for same reason.
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Mac and Explorer 100 BGAN

Some people have experienced problems getting an IP connection when using a MAC running OSX with an Explorer 100 BGAN. While we continue to pursue a root cause with our suppliers, one solution is to run Boot Camp software and install Windows XP on Mac. We have helped a customer do this, it is an easy installation, and it has worked very well.
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Getting the MAC Address of a BGAN Terminal

Getting the MAC Address of a BGAN Terminal

PROBLEM: Revealing the MAC addresses of networkable devices (including BGAN terminals) can be required before travelling in certain countries, China is one example. For the BGAN satellite terminal models that offer an Ethernet connection it is possible to retrieve the Mac address of the BGAN satellite terminal.  Knowing the MAC address can also come in handy for a number of troubleshooting situations.

SOLUTION #1: Windows XP comes with the Getmac command-line tool, which you can use to quickly ascertain the physical or media access control (MAC) address assigned to a network interface adapter in a local or remote computer.

SOLUTION #2: Another Windows XP command-line tool that can provide you with remote MAC addresses is Address Resolution Protocol (ARP). When used with the -a parameter, it displays the ARP cache, which stores the IP addresses and MAC addresses of the computers that most recently accessed the system.

To use it,  enter the following at the command line:  Arp - a

Populate the ARP cache with remote MAC addresses by pinging the remote system.   Then, type Arp -a,  and you'll see the MAC address of the system that was pinged.

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HNS-9201 BGAN: CME-149 error

PROBLEM:   A user in a large medical group was using an HNS-9201 Inmarsat BGAN terminal for emergency backup communications.   He could not get an IP connection on his Windows PC.

SOLUTION:  Outfitter Satellite technical support checked  carefully and found that the problem originated with a setting on the RADIUS server that handled the SIM's account.   The customer's issue was resolved immediately.

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Globalstar Quality of Service Problems that Started in February 2007

Globalstar Quality of Service Problems that Started in February 2007

PROBLEM:  In early 2007, Globalstar announced unexpected problems with their satellites. Evidently, the S-band satellite antenna power amplifier on the satellites had degraded and two-way voice and data services were impacted. Simplex services such as those used for some Globalstar-based locator systems, such as SPOT, were not severely affected.

SOLUTION:  Globalstar adjusted the configuration of its remaining functional satellites to cover the continental US.  This was done at the expense of parts of the coverage map, especially in the high north latitude, such as Alaska. Even in the areas that continued to have service, there was a significant increase in  dropped calls. The remaining satellites were farther apart so that path redundancy was often lost, too. This is the feature by which if line of sight between your Globalstar device and the Globalstar satellite is lost, the sat-phone simply switches to any other Globalstar satellite it can see so that your call is not interrupted.

SOLUTION #2:  Some Globalstar dealers such as Outfitter Satellite also offered trade-in promotions to help Globalstar customers switch to Iridium products.

SOLUTION #3:  Globalstar launched eight first generation, replacement satellites in 2007 to compensate for the degraded satellites.  Unfortunately, this was only a partial solution and had limited impact. Globalstar's second generation satellites are now expected to begin launching in the fall of 2009.  They expect to launch 4 satellites every 3 months until 24 additional second generation satellites are deployed. In principle, the 24 second generation and 8 first generation satellites (newly launched in 2007) would mean that there would be as many as 32 operational satellites.   If the launch schedule holds, noticeable improvement in quality of service would be expected by mid-2010.

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