A: With GSPS (Isatphone) service, we can reload most SIM cards even if it has been a long period of time. There are some exceptions to that. If you are an existing customer, we can look at your account to be able to tell if we will need to send you a SIM card.
If you have service with another provider, or you are a new customer, we will need to send you a new SIM card regardless. If you are not in a time crunch, we can send you an unactivated SIM at no charge to you. Visit this form (https://www.outfittersatellite.com/concierge.html) on our website and select "Sim for later Activation" to submit an order. Once you receive it, you can complete an online store order for prepaid or the service agreement for postpaid.
If you need service immediately, we can Fed Ex you a SIM card (overnight, 2-day, or 3-day) that is activated and ready to use in your Isatphone.