PROBLEM: Revealing the MAC addresses of networkable devices (including BGAN terminals) can be required before travelling in certain countries, China is one example. For the BGAN satellite terminal models that offer an Ethernet connection it is possible to retrieve the Mac address of the BGAN satellite terminal. Knowing the MAC...

Customer couldn't get IP connection using Explorer 100 BGAN with Mac. Customer was running Leopard with VMFusion.We installed VMFusion on our Mac, tested, and found that VMFusion is not compatible with USB drivers for Explorer 100. Removed VMFusion from test Mac and was able to get IP connection again.

Some people have experienced problems getting an IP connection when using a MAC running OSX with an Explorer 100 BGAN. While we continue to pursue a root cause with our suppliers, one solution is to run Boot Camp software and install Windows XP on Mac. We have helped a customer...