I need a SIM card. Outfitter Satellite will send an Iridium or Inmarsat SIM Card to you FREE via USPS delivery to any US domestic address. You can activate it when you are ready. Other types of mobile satellite SIM Cards are also available. Overnight delivery is available for an additional charge. For more information on airtime plans or to order a SIM Card, click here or call us at 615-889-8833.
I need to reload my prepaid account. To purchase a reload voucher for an existing prepaid account, click here. Important: if you urgently need your reload processed prior to resumption of our normal business hours, follow the emergency after hours reload instructions found in the reloads order form.
I need my satellite phone repaired. If your phone is under warranty, the return ground shipment is FREE to any continental US address. Please complete our online RMA Form by clicking here or call customer service at 615-889-8833. IMPORTANT: Do not ship any product to us before we contact you. In some cases your problem may be resolved by technical support. Return ground shipment is FREE to any continental US address for warranty repairs.
I need spare parts or accessories. Outfitter Satellite stocks batteries for many satellite phone models with next business day delivery within the continental US. To shop online for other types of accessories click one of the following:
I need to send a Text or SMS (Short Message Service). We have instructions on how to send SMS messages. You can use email-to-text conversion to send a text message from your satellite phone to any email address. You can also use email-to-text from your terrestrial email to send a text message to your satellite phone. Each satellite network also has its own SMS web portal so that anyone with a web browser can send a text to your satellite phone. To learn how to use SMS messaging, just click the link for your satellite network: Iridium, Inmarsat, Thuraya or Globalstar.
I need a User Manual. Use the search feature on this website to find the Product Page of your satellite phone model. The User Manual is located under the
I need Technical Support or I want to open a Trouble Ticket. To log into your account and open a trouble ticket, click here. If you do not have an account, please create one. From inside your account, click on
Frequently Asked Questions:
- Iridium: Pilot & OpenPort FAQ
- Iridium: 9575, 9555 & 9505A FAQ
- Iridium: GO! Hotspot FAQ
- Thuraya: XT & SatSleeve FAQ