General Questions about Globalstar
1. I have a lot of dropped calls. What is happening? Outfitter Satellite only recommends use of a Globalstar satellite phone inside its Primary Globalstar Service Area. There are some regions outside of the Primary Globalstar Service Area that are described as Fringe Globalstar Service Area. In these fringe areas, you should expect weak or non-existent signal and a lot of dropped calls. If you are operating within the Primary Globalstar Coverage Area and are still experiencing trouble making calls or excessive call drops, here are some things to consider:
- If you have a GSP-1600 or GSP-1700 handset, the antenna needs to be rotated to the up position and pointed upwards. The antenna needs to be in clear line of sight with the sky. If you have nearby vertical obstructions, e.g. tall trees, buildings, or mountain peaks, you will experience more periods without signal because the satellite is blocked by the vertical obstructions.
- Sometimes users attempt to make calls from inside a building near a window. This is not recommended but may work. Though more call drops should be expected compared to being properly located outside with a clear 360° view of the sky, making a call from inside a building near a window may work as long as the window does not have a metallized UV coating. In general, satellite signal will not transmit through metallized windows, metal meshes, metal grill work, etc.
- Strong radio transmitters and magnetic materials such a iron fiilings in the area can interfere with the operation of the Globalstar phone. If these are present, try moving a few hundred feet away from the interference source.
2. How do I access my Globalstar voice mail? Voice mail is an OPTIONAL service on most Globalstar plans, so make sure you have selected voice mail on your plan. If someone leaves a voice mail for you, a voice mail icon will appear on your LCD screen. To check your voice mail from the Globalstar phone, dial *VM and then press "5" when you hear the greeting. If you want to check your Globalstar voice mail from a land line phone, simply call your Globalstar mobile number and press "1" when you hear the greeting. Then enter your personal voice mail password. If you are a new user, the temporary voice mail password is 12345, but we strongly recommend that you reset it as soon as possible. If you have forgotten your password, please call Outfitter Satellite for technical support. While listening to your voice mail messages, the following shortcuts can be used.
1 - Rewind
2 - Pause/Restart
3 - Skip Ahead
5 - Message Info
7 - Erase
8 - Louder volume
9 - Softer volume
* - Exit
0 - Help
# - Skip Message
11 - Start of message
33 - End of message
77 - Quick erase
99 - Quick save
After listening to your messages, the following additional shortcuts can be used:
9 Save Message
3. What is my voice mail password? You can find the voice mail password on the Helpsheet you receive with your phone. If you have lost your voice mail number, please call us for support.
4. Is there a way to make a FREE test call? Yes, you can dial #TEST to call an automated system that will tell you that you have just successfully used the phone.
5. Can I force register the phone on the network? If you are having trouble getting the phone to register, you may want to try this. On the GSP-1600 and the GSP-1700, the procedure is to press Menu, then press the number 8 on the keypad. Next you will need to press the number 2 for Find Home option. This will register the phone on the network if any signal is present, except that gateways in your Prohibited List will not be used.
6. How do I make and receive calls with my Globalstar satellite phone? Your Globalstar phone has a U.S. phone number, so someone trying to call you on your Globalstar would call the same way they would call any other U.S. phone number. The Globalstar phone will not ring or detect an incoming call unless its antenna is registered with the Globalstar network. For most Globalstar handsets such as the GSP-1600 or GSP-1700, this means that the antenna must be rotated upwards and in clear view of the sky. To accept an incoming call on your Globalstar phone, simply press the green send button. To make an outbound call to a U.S. phone number on a Globalstar phone, simply dial 1+area code+number, just like you would from your home phone.
7. Why won't the Globalstar phone charge up? The AC charger or optional DC "car" charger connect to the bottom of the phone and should lock into place. When the phone is charging the screen will show "Battery Charging". If this is not happening, here are some things to try:
- You should see a GREEN LED lit up when your AC or DC charger are connected to their power source. If not, check to make sure the wall outlet has power.
- Make sure the phone is not wet. If you see greenish corrosion on the battery leads or other electrical connections, a water exposure may have occurred. This type of damage normally requires return to Outfitter Satellite.
- Li-Ion batteries do not charge well if they get too hot or too cold. Refer to your owners manual for operating temperature ranges for any given phone model. If you are charging the phone in direct sunlight, the phone can get very hot and this will dramatically slow the charging process. Try finding a shady area to help keep the phone cool while charging. This is especially important if you are using a solar panel.
- If the battery appears swollen or does not fit well into the Globalstar phone, it may be damaged and need replacement.
- Make sure the battery has locked into place appropriately.
- If you allow a Li-Ion battery to completely discharge, it sometimes takes 30-60 minutes of charging before the phone will start.
8. My GSP-1600 phone says rotate antenna but I already have the antenna up? There are two antennas on the Globalstar GSP-1600 phone: the large satellite antenna and the smaller cellar antenna that has no function in making a satellite call. Make sure the satellite antenna is rotated up.
9. Can I send an SMS text message to my Globalstar phone? Yes, the GSP-1600 and GSP-1700 handset can receive 35-character Text Messages (called Short Message Service or SMS for short). The GSP-1600 phone automatically stores up to 91 SMS messages. When a new SMS message is received, a Message Waiting Indicator informs you of the new SMS message. An SMS message to the Globalstar phone can be sent from your email by entering the 10-digit Globalstar satellite mobile number of the intended recipient @g2smsc.globalstar.com. For example, if your mobile number was 2541234567 then the email-to-text address for the phone would be [email protected]. You cannot currently send an SMS from a Globalstar phone.
10. How can I help prevent unexpected roaming fees? If you are roaming with the Globalstar phone outside the
- To see the Known Providers list (starting from the default or home screen of the GSP-1600) press the Menu soft-key. Then press the 8 key (for System). Then press the 4 key (for Service Provider).
- You will now see a menu with the following choices: 1 (Known list), 2 (Prefr list) or 3 (Prohb list).
- From inside the Known list, scroll to a particular service provider and press the "Edit" soft-key. You can prohibit or allow any roaming service provider.