1. I have a lot of dropped calls. What is happening? 2. How do I access my Globalstar voice mail?3. What is my voice mail password?4. Is there a way to make a FREE test call?5. Can I force register the phone on the network?6. How do I make and receive calls on my Globalstar satellite phone?7. Why won't the Globalstar phone charge up?8. My GSP-1600 phone says rotate antenna but I already have the antenna up?9. Can I send an SMS text message to my Globalstar phone?10. How can I help prevent unexpected roaming fees?11. How do I verify or update the MDN setting on a phone?
1. I have a lot of dropped calls. What is happening?The areas marked in orange define the Primary Globalstar Service Area. The Primary Globalstar Service Area indicates regions where good coverage exists, though gaps in coverage can still occur. Though Outfitter Satellite does not recommend operation of a Globalstar satellite phone outside of the Primary Globalstar Service Area, some coverage does exist outside of it. In the yellow-marked regions, you may experience weaker signals, and in the gray-marked regions, you should expect weaker signal levels. Also roaming is currently not available in the areas inside the light blue line, i.e. Argentina, Chile, Uruguay, Paraguay, Bolivia, Peru, and Ecuador and the surrounding oceans. Globalstar is working towards resolving this issue and may resolve it by mid-2014. There also are technical issues impacting connectivity and service levels inside the region indicated by the light green line. Globalstar has identified these issues and is working towards a resolution currently expected in 2Q 2014. It is important to not confuse the Home Zone (or Home Service Area marked by the bright red line) with the Primary Globalstar Service Area. If you are outside of your Home Zone (or even within the Home Zone but using gateways outside the Home Zone), then roaming services apply and bundled minutes in your service package will not be applied towards the roaming usage. If you are operating within the Primary Globalstar Coverage Area and are still experiencing trouble making calls or excessive call drops, here are some things to look at:
2. How do I access my Globalstar voice mail?Voice mail is an OPTIONAL service on most Globalstar plans, so make sure you have selected voice mail on your plan. If someone leaves a voice mail for you, a voice mail icon will appear on your LCD screen. To check your voice mail from the Globalstar phone, dial *VM and then press "5" when you hear the greeting. If you want to check your Globalstar voice mail from a land line phone, simply call your Globalstar mobile number and press "1" when you hear the greeting. Then enter your personal voice mail password. If you are a new user, the temporary voice mail password is 12345, but we strongly recommend that you reset it as soon as possible. If you have forgotten your password, please call Outfitter Satellite for technical support. While listening to your voice mail messages, the following shortcuts can be used. 1 - Rewind 2 - Pause/Restart 3 - Skip Ahead 5 - Message Info 7 - Erase8 - Louder volume 9 - Softer volume * - Exit 0 - Help # - Skip Message 11 - Start of message 33 - End of message 77 - Quick erase 99 - Quick save After listening to your messages, the following additional shortcuts can be used: 4 Replay 9 Save Message 3. What is my voice mail password?You can find the voice mail password on the Helpsheet you receive with your phone. If you have lost your voice mail number, please call us for support. 4. Is there a way to make a FREE test call?Yes, you can dial #TEST to call an automated system that will tell you that you have just successfully used the phone. 5. Can I force register the phone on the network?If you are having trouble getting the phone to register, you may want to try this. On the GSP-1600 and the GSP-1700, the procedure is to press Menu, then press the number 8 on the keypad. Next you will need to press the number 2 for Find Home option. This will register the phone on the network if any signal is present, except that gateways in your Prohibited List will not be used. 6. How do I make and receive calls with my Globalstar satellite phone?Your Globalstar phone has a U.S. phone number, so someone trying to call you on your Globalstar would call the same way they would call any other U.S. phone number. The Globalstar phone will not ring or detect an incoming call unless its antenna is registered with the Globalstar network. For most Globalstar handsets such as the GSP-1600 or GSP-1700, this means that the antenna must be rotated upwards and in clear view of the sky. To accept an incoming call on your Globalstar phone, simply press the green send button. To make an outbound call to a U.S. phone number on a Globalstar phone, simply dial 1+area code+number, just like you would from your home phone. 7. Why won't the Globalstar phone charge up?The AC charger or optional DC "car" charger connect to the bottom of the phone and should lock into place. When the phone is charging the screen will show "Battery Charging". If this is not happening, here are some things to try:
10. How can I help prevent unexpected roaming fees?If you are not roaming onto gateways outside the Home Zone, any bundled minutes included in your service plan are applied towards your usage. International long distance charges are added if your call terminates outside the U.S., Puerto Rico, or Canada. Notice that the Home Zone includes some regions described as Primary Globalstar Service Area (marked in orange), some described as Extended Globalstar Service Area (marked in yellow), and some described as Fringe Globalstar Service Area (marked in gray). One way to prevent roaming charges is to put gateways that are not in your Home Zone into your phone's "Prohibited List". Doing this will prevent accidental roaming onto these gateways, but by prohibiting some gateways to help prevent roaming, you also reduce coverage quality.
Each time your Globalstar phone encounters a new service provider, it adds it to the "Known" service provider list. You can transfer any known provider to the "Preferred" or "Prohibited" list. The instructions for doing this are in your user manual. If you have a GSP-1600 the instructions are on page 70 of the user manual and we have provided a brief overview below: