Satellite Phone Rentals
FREE shipping & return shipping!
except AK/HI, Saturday or Overnight delivery
Free Return Shipping
& daily fees stop when you drop off at FedEx
until 4 business days before your requested rental receipt date
& your card won't be charged until the day we ship
our response time is usually within 2 hours 24/7
Iridium 9555 Satellite Phone - as low as $5/day
Call (877) 436-2255 to reserve yours today!
Bivy® Stick Satellite Messenger - as low as $4/day
Iridium Extreme® Satellite Phone - as low as $7/day
Iridium SIM Card Rental
Iridium GO!® - as low as $10.50/day
Stay Safe By Staying Connected
What is the cost of airtime for the satellite phone?
See the "Pick your Airtime Options" section of the rental agreement for complete usage rates. Various airtime packages are available. The lowest rate airtime package for "Basic Rate Calls" is $1 per minute, and Basic Rate Calls include all voice and data calls to any Cellular number or any Public Switched Telephone Number (PSTN) worldwide. Basic Rate Calls also include voice calls to other Iridium phones or calls to your own Iridium voicemail. The airtime bundle that you purchase will be valid for your entire rental. If your usage exceeds the airtime bundle, additional Basic Rate Calls will be billed at the rate indicated in the agreement for your airtime package. Non-Basic-Rate-Calls and usage are out-of-bundle and will be billed at the rates given in the rental agreement.
What are the costs for keeping the rental equipment beyond the Reservation Period?
The Rental Reserve Period (that you purchased before shipment) starts on the date that you receive the rental equipment (not the day we ship). If the rental equipment is kept beyond the "Rental Reserve Period," then a daily rental fee (specified in the rental agreement for each type of equipment being rented) will be charged for each additional day that the rental equipment is kept. In most cases, the "Last Day" of the rental is the day FedEx receives the equipment from you after you drop it off at any FedEx location in the continental United States using the prepaid FedEx return label (included). We strongly recommend that you get a receipt from FedEx for your records to show that FedEx took possession for the return shipment. If you are not originating the return shipment from the continental US or using your own shipping carrier, then you must pay for the shipment back to us and the "Last Day" of the rental is the day we receive the rental equipment at 2727 Old Elm Hill Pike, Nashville, Tennessee 37214.
Are there any shipping charges?
We provide FREE 2-business-day shipping via FedEx to any continental US address and your Rental Reserve Period starts the day you receiver the equipment. If you are shipping to an address in Alaska or Hawaii or asking for FedEx Saturday Delivery or FedEx Overnight Delivery there are additional shipping surcharges.
How do I return the rental equipment after I am finished?
For rentals of Iridium phones or Bivy Stick or Iridium GO! equipment, we include a prepaid FedEx return label (no charge) for use at any FedEx location in the continental US. The "Last Day" of the rental is the day FedEx receives the rental kit(s) for return shipment using this prepaid FedEx return label. We strongly recommend that you get a receipt from FedEx as evidence that they received the rental equipment for the return shipment. If you lose the prepaid FedEx return label please contact us so that we can re-issue a new FedEx return label (no charge).
For Iridium SIM Card rentals, you are provided with a prepaid USPS return envelope. To end your rental, simply drop the SIM Card off at any US Postal Service location in any US state using the supplied USPS prepaid return envelope; the day that USPS receives the return envelope is the last day of your rental.
If you originate the return shipment from outside the continental US, you will have to pay for the return shipment yourself and the Last Day of the rental will be considered the day the rental equipment is received at Outfitter Satellite at 2727 Old Elm Hill Pike, Nashville, Tennessee 37214. When you make return shipping arrangements yourself, you are also taking responsibility for any damage that occurs during shipment so we recommend that you insure the shipment for the retail value of the equipment as found in the rental agreement. Outfitter Satellite is not responsible for your shipping expenses.
What if I want to purchase the rental equipment?
Many of our clients rent in order to try a particular type of satellite communications gear out before actually purchasing it. This is OK with us. If you are interested in purchasing the equipment you purchased on an "as is" basis, please tell us before returning it, and we will make you a good offer based on the age of the equipment. Up to 50% of your rental fees (excluding airtime, shipping, USF and taxes) for the first 60 days of a rental can be applied toward your purchase. Activating a new service agreement is a requirement for purchase.
Is there any cost to cancel the rental?
We understand that plans can change unexpectedly. You can cancel your rental agreement without charge up to 4 business days prior to the date that you requested to receive the rental equipment (receipt date). The reason for this 4-business-day cut off on free cancellation is that we typically ship out to you 3 or 4 days prior to your requested receipt date. There is a $75.00 cancellation charge for cancellation requests received less than 4 days prior to the receipt date through the actual receipt date. After the requested receipt date, there is no option to cancel the rental and all charges described in the rental agreement will apply.
Is a deposit required?
No deposit is required, and we don't charge your card until the day we ship the rental equipment to you.
Is rental insurance available?
All rental equipment is carefully tested before shipment, and the customer is responsible for any damage to the rental equipment that occurs during the rental. A Damage Waiver is available on most rentals for an additional charge. If the Damage Waiver is purchased and the Rental Kit or any component thereof is returned damaged (except for water damage), there will be no repair or replacement charges. Water damage, loss and theft are not covered by the Damage Waiver. See the rental agreement for complete terms and conditions.
What if I need technical support?
Before calling for support, we ask that you review the Help Sheet included with your rental equipment. If you continue to require assistance, we are happy to help. Please call (615) 889-8833 and press 7 for technical support. During regular business hours (8:30 am to 5:30 pm M-F, except holidays), you should normally receive immediate assistance or a call back within 1 hour. After regular business hours or on weekends, a technical support person will be paged, and you should receive a call from the technician in less than 2 hours (24/7).
Is voicemail included?
Yes, voicemail access is included with all Iridium 9555, Iridium Extreme and Iridium GO! rentals. You are responsible for any airtime used to retrieve voicemail messages. Instructions for retrieving voicemail are provided with the rental.
What charging accessories are included?
Being able to recharge your satellite phone is important so all our Iridium rental kits include AC "wall" charging accessories and DC "car" charging accessories. The Iridium Extreme and Bivy Stick also include a USB charging accessory, and there is an optional USB charging accessory for the Iridium 9555. To carry extra power with you, we recommend our optional 44-Watt-Hour external battery pack (additional charges apply) which can recharge the Iridium 9555, Iridium Extreme or Iridium GO! approximately 3 times on a single charge. Other accessories available with our rentals are described in the video below.
Optional Rental Accessories